FAQs

What do I get for my money
    For the $295 you get a service that will scan upto 1500 images, that is second to none. It includes the following:
  • Photographs, documents or slides are scanned at 1200 dpi 24 bit color to the highest standards.
  • 2 DVDs with all your digital images that will let you view your photos on your computer.
  • The DVD(s) you receive will be printed with a selection of images from your scans.
  • We take great pride and care in our work so the DVD will come to you packaged in an attractive case.
  • You will also get all the packaging materials to protect your photographs including FREE return delivery via UPS.
  • All images will be scanned on site so none of your photographs will leave our sight.
  • You will be assigned a technician with several years of experience scanning images.
How do I prepare my images?
  • Remove all photos from albums, envelopes, etc. Make sure no staples, paper clips, Post-It notes, etc. are attached.
  • You can send in any size photo, document or slides that meets the requirements 2"x2" up to 8"x12".
  • If you wish to group images, simply use the bags provided
  • Label the bags with the included blank labels
  • Images placed in the provided bags will be scanned into folders using the bag label as the folder name.
Can I give a box as a gift?

    Yes you can. Simply click on the 'Buy Now' button for the type of box you want to give. When you go through the Paypal checkout there is an option to change the Shipping address. Simply enter the address of the recipient. There is also a section to add special instructions. Here you can add a note to the recipient - we will hand write that note into a thank you card and enclose it in the box.

    If this is a gift, don't forget to add a special message - we will handwrite the message in one of our custom cards and include it in the box.

What kind of files will I get back

We will provide you with a DVD of standard jpeg (.jpg) files that you can use on any computer. We create one jpg file per scan and you can use this for whatever your need - photo books, slide shows, photo album software etc.

What resolution do you scan at

All photos and slides are scanned at 1200 dpi documents are scanned at 600 dpi. Most snapshot and documents smaller than 8.5 x 11 inches are scanned at 1200 dpi. The size of the image produced will depend on the size of the original photo.

What is and is not accepted for scanning?
  • This service is for photo, slides and personal document scanning only.
  • Photo must be at least 2" x 2" and no larger than 8" x 12". All sizes between are accepted.
  • For legal reasons No copyrighted photos may be submitted. In order to scan copyrighted photos, we must have a copyright release from the owner/photographer attached to each of the images that requires it.
  • Any photo that does not meet these requirements will not be scanned and returned to you un-scanned.
Can I drop off my photographs rather than sending?

Of course you can. Please contact us ahead of time.

My photographs are precious and I'm worried about losing them

We have never lost a photo. Everyone's photos are precious and you can read our testimonials to see what others say about our services. As long as you pack your photos well using the supplied materials and use the UPS tracked system there is no reason for any problems. Your photographs are securely stored at our facilities and are handled by an assigned technician with years of scanning experience.

How long does the process take?

We aim to turn orders around within 3 weeks. But please be aware that once they leave our facilities in Ithaca NY we are not responsible for delays caused by third party carriers.

Please read our Terms and Conditions.

Do you scan slides and negatives

We do scan slides at 1200 dpi. Negative scanning is not offered as part of our Photo Box service, however we can scan negatives as part of our custom service. Please contact us with the specific size and quantity of negatives you would like to have digitally preserved.

I have another question

Please contact us and we will answer within 2 business days