Terms and Conditions

By sending Challenge Imaging photographs to digitize you are agreeing to these terms and conditions in full.

Ordering and payment

Orders can be placed securely online through our secure online shop.

Getting your order to us

It is your responsibility when sending us your photographs that they are adequately protected against damage. Challenge Imaging will provide all the necessary materials to protect your photographs, but cannot accept responsibility for damage occurring to items as a result of poor packaging or due to loss or damage by UPS or another third party carrier transporting the materials to or from our facility.

Scanning

All photos are scanned at 1200 dpi depending on the size of the photo. The size of the image produced will depend on the size of the original photo. Photographs are saved as jpeg files when scanned.

End product

Images are saved to a personalized DVD printed with an image from your photographs and presented in an attractive case. This DVD is for use in your computer.

Once we have returned your order, we will keep a copy of everything we have scanned on our computer system for up to one month, or until you ask us to delete them, whichever is sooner.

Delivery of your order

All materials, photographs and DVDs are delivered to you. We use UPS for all deliveries. When your order is delivered, it will require a signature, so you will have to ensure that someone will be available to receive it.

Privacy Policy

Challenge Imaging takes your privacy seriously. Challenge Imaging has been in the archival/preservation business for over 20 years. Challenge is committed to safeguarding the privacy of our customers’ orders and all billing information.

At Challenge Imaging, we strive to develop innovative services to better serve our users. We recognize that privacy is an important issue, so we design and operate our services with the protection of your privacy in mind. This Privacy Policy outlines the types of personal information we gather when you use our services, as well as some of the steps we take to safeguard it.

The following principles apply to the personally identifying information we ask for and that you provide. "Personally identifying information" is information that individually identifies you, such as your name, physical address or email address.

    Data collection
  • The use of ChallengeImaging.com does not require any personally identifying information.
  • Challenge Imaging collects limited non-personally identifying information your browser makes available whenever you visit our website. This log information includes your Internet Protocol address (IP), browser type, browser language, the date and time of your visit and one or more cookies that may uniquely identify your browser. We use this information to operate, develop and improve our services.
  • When we require personally identifying information, we will inform you about the types of information we collect and how we use it. We hope this will help you make an informed decision about sharing your personal information with us.
  • We do not rent or sell your personally identifying information to other companies or individuals.

If you have any additional questions, please feel free to contact us any time.

Legal Disclaimer

By using Challenge Imaging you agree to the terms of this disclaimer and limitation of any liability by Challenge Imaging, its parent company, employees and officers. This service is provided "as is" and makes no warrantees for any purpose and expressly disclaims to the fullest extent permitted by law for the security, reliability timeliness or performance of this service. As the user, you understand and agree that submitting photographs to Challenge Imaging, is done at your own discretion and risk. You are solely responsible for any loss or damage of any type to your order, computer system or data that may result. You agree not to send any confidential or illegal images or images that you do not own. You have a release from the person holding the copyright of any images. Challenge Imaging is not liable for any direct, indirect, incidental, consequential, special or punitive damages.

Limited remedy for loss or damage of your entire order

Challenge Imaging only assumes the risk of loss or damage to your entire order from the time that we receive your order until we ship it back to you by UPS. We do not assume such risk for your entire order if it is damaged in shipping to or from our facility. If Challenge Imaging loses or damages your entire order during the period of time it is in our sole custody or control, you acknowledge and agree that your sole and complete remedy for any loss or damage is Challenge Imaging’s payment to you in the amount up to $1,000 (one thousand dollars). You further agree that this payment to you is as an approximation of the damages suffered by you due to the loss or damage and is not a penalty. You bear all responsibility for potential damage or loss to your order while it is not in Challenge Imaging’s sole custody and control.